Debt Collection Compliance
Building collection processes that stay clear of Debt Collection Act penalties.
When you need this
Your business runs its own collections and needs every step lawful, no counterclaims, no regulator complaints.
What you get
- Legally vetted scripts and playbooks
- Team training on real scenarios
- A response plan for complaints and counterclaims
Scope of work
- Collections team training
- Scripts & contact procedure review
- Handling debtor complaints & claims
Documents to prepare
- Current scripts and procedures
- Past complaints, if any
- Team structure and contact channels
The above is a starting point, actual requirements depend on your facts. Incomplete is fine; we will list what else is needed.